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  Airports: All incoming flights are monitored based on the airline, flight number, and the city specified by the customer at the time of booking. Passengers will be met at the curb. Company or the driver will make contact once flight is landed. If for any reason your driver cannot be located, you must call the office at (800)770-9820 and you will be connected.

Damages: All damages done to the interior or components of the vehicle during the course of the reservation are the sole responsibility of the customer. A labor/cleaning fee will be charged in regards to inappropriate amounts of mess and disruption. A materials fee will be charged if any items need to be replaced or reupholstered.

Charges: All one-way reservations are charged to the customer credit card on file at time of booking. This charge includes gratuity and fuel surcharge. For all hourly reservations, a deposit for the number of hours specified is charged at the time of  booking. Charges for hourly reservations are computed from the time the vehicle leaves the garage until return. Any extra stops, special requests, or other changes that occur during the course of the reservation will be charged after completion of the reservation.

Waiting Time: We allow 15 minutes free wait time for home or office pick-ups and 30 minutes for Airport pick ups. We check flights one hour before the scheduled arrival time. See chart below for additional charges for waiting time and home/office or airport pick-ups.

Right to Refuse: We reserve the right to refuse service to any customer.

Change of Pick-up Location:
12 Hours Prior to Schedule Pick Up on Hourly or One Way Reservations.
Please note that on one-way reservations a location rate charge in additional of the "change fee" applies.
Airport Waiting Time:
Waiting time will be added after 30 Minutes with 1/2 hour increments. We will not be liable for inaccurate flight information form airline update sources or given by the customer. Applies to both One-way and Hourly Reservations.
Lost Luggage
Waiting time because of lost luggage at airports. Applies to both One-way and Hourly Reservations with Half and hour increments.
Pickup From Customer Location:
Any waiting time exceeding 15 minutes but less than 30 minutes.
Please Note: After 30 minutes of waiting time the reservation is considered void. Customer will be responsible for Trip fees but not waiting time when trip is void.
Buzz Transportation, Inc or its Drivers are not responsible for any lost luggage (personal property) left in our vehicles. Please make sure you clear all items from our vehicles prior to taking off.
There is a 48-hour cancellation policy for all one-way reservations, and a 72-hour cancellation policy for all hourly reservations. For full refund reservations should be cancelled prior to the allotted time limit. All No Shows Will be charged the full trip amount
Includes smoking in non-smoking vehicles, vomiting, and inappropriate amounts of mess and disruption.
$100.00 $250.00
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